How to Request Account Deletion
To request deletion of your QPrint account and related data, follow these steps:
- Send an email to info.qelyra@gmail.com.
- Use the subject: QPrint Account Deletion Request.
- Include the email address registered in QPrint.
- We may ask you to verify account ownership before processing the deletion request.
- After verification, your account deletion request will be processed within 30 days.
You may also request deletion of certain data without deleting your full account by using the same email address and clearly describing the data you want deleted.
Data Deleted
When your QPrint account deletion request is verified, we will delete or anonymize data associated with your account where technically possible, including:
- Account name and email address.
- Login/session tokens.
- Feedback submitted by the user where technically possible.
- Subscription records stored by QPrint.
- Simple POS data stored by QPrint.
- Print usage records linked to the account where technically possible.
Data That May Be Retained
Some data may be retained when required for legitimate business, legal, fraud prevention, security, billing, tax, or audit reasons, including:
- Records required to comply with applicable law.
- Security logs and abuse-prevention records.
- Billing, payment, tax, or audit records where retention is required.
- Google Play purchase records controlled by Google Play.
- Backup copies until they expire through the normal backup lifecycle.
Retention Period
- Verified account deletion requests are processed within 30 days.
- Backup copies may remain for up to 90 days.
- Legal, billing, security, tax, or audit records may be retained for the period required by applicable law.
Deleting your QPrint account may permanently remove access to account data, app records, feedback history, and QPrint-managed subscription status. Google Play purchase history is managed by Google.
Contact
For account deletion or data deletion requests, contact: